Forward thinking companies have leveraged Mona’s intelligent monitoring solution to gain complete visibility into their AI driven processes, ensuring early detection of performance issues before their business is impacted by AI failures.
FEATURED CUSTOMER
"Mona is already helping us get dramatically more comfortable with our AI deployments. We performed a thorough market evaluation, and Mona has unique capabilities which made it the best fit for our needs."
Lieutenant Colonel Roye Wietzfeld
Head of Digital R&D at Israeli Ministry of Defense
Challenge: Gong wanted to stop relying on manual processes and customer complaints to know when models were underperforming.
Solution: Using Mona for over 3 years, the flexibility offered Gong the ability to monitor all of their ML models within one dashboard while tracking custom metrics for each of their use cases. Specifically, Gong relies on Mona to ensure the performance of their models is satisfactory, and on Mona insights to trigger semi-automatic retraining schedules.
Challenge: Exceed.ai needed to monitor external factors that can impact the data that is flowing through their AI system, and preemptively address declines in the efficacy of their models.
Solution: Mona automatically detects and alerts Exceed’s data science team of a variety of different anomalies, such as concept drifts, in order to optimize the performance of the models. Exceed also uses Mona to benchmark and compare model versions, extending their research into production.
About: Recently acquired by Genesys, Exceed.ai utilizes AI to help their customers go beyond their goals
Challenge: Fiverr needed to ensure that their vast AI deployments, serving a variety of business functions and objectives, were trustworthy at scale and on an ongoing basis.
Solution: Monitoring over two dozen models, Mona’s flexible solution is able to track a wide variety of use cases, for example, real-time models for ranking search results, and batch models for customer lifetime value predictions.
“At Hyro, we strive to always deliver the best value to our customers. Using Mona, even as our customer base and variety of use-cases continues grow, we can ensure that if any of our bots misbehaves, we’d be the first to notice and fix, before customers are affected.”
Nitzan Bar
Chief Architect at Hyro
About: A conversational AI platform enabling users to have better digital conversations with their customers
Industry: Conversational software
Use cases: Augmented APM
Teams using Mona: Customer success, product
About: A private company building cutting-edge technologies to provide instant property intelligence
Industry: Geospatial intelligence
Use case: Spatial analytics
Teams using Mona: Data science, statistician
About: An American, Fortune 100 company that manufactures machinery and heavy equipment
