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Tel Aviv, Israel (Full time)
Mona, a cutting-edge startup founded by industry veterans from Google and McKinsey & Co., is dedicated to revolutionizing the field of AI. With a mission to empower data teams, Mona has developed an intelligent and versatile monitoring platform. Our platform provides continuous insights to data and AI teams, enabling them to mitigate risks, enhance operational efficiency, and create more valuable AI systems. Backed by top-tier investors, Mona operates from offices in Atlanta, GA, and Tel Aviv, Israel.
As a Technical Operations Associate, you will play a crucial role in supporting our technical operations and ensuring the smooth delivery of our services. This entry-level position is ideal for someone who enjoys variety in their work and is eager to develop a wide range of skills. You will work closely with the Chief Product Officer, assisting with technical customer support, presales conversations, QA, release management, product management projects, and occasional administrative tasks.
* Technical Customer Support: Provide prompt and efficient support to our customers, addressing technical issues and inquiries.
* Technical Presales Conversations: Assist in technical discussions with potential clients to help them understand our product's capabilities.
* Quality Assurance (QA): Participate in testing our software to ensure it meets quality standards and is free of bugs.
* Release Management: Coordinate and manage the release of new software versions, ensuring all updates are deployed smoothly.
* Product Management Projects: Take ownership of small projects, such as maintaining and updating product documentation.
* Administrative Tasks: Handle occasional administrative duties as needed to support the team.
* Flexible hybrid remote work option
* Opportunity to work closely with
* Experienced technical founders
* Competitive compensation package
* Dynamic and collaborative work environment
* A bachelors degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent experience.
* Strong technical aptitude and willingness to learn about our AI monitoring platform.
* Excellent communication skills, both written and verbal.
* Ability to multitask and manage time effectively in a fast-paced environment.
* A proactive attitude with a willingness to take on a variety of tasks and learn new skills.
* Experience with customer support, QA, or release management is a plus but not required.
Mona enables data science and machine learning teams to gain complete visibility into the performance of their data, models and processes with the most flexible monitoring solution. By automatically surfacing and resolving performance issues within AI systems, companies are able to avoid any negative impacts to both their business and customers.
Listen to Yotam Oren, CEO & Co-founder, discuss what he looks for when hiring new candidates to join Mona's team:
